Experienced Systems and Network Architect / Administrator.


Ronald J. Helzer
2810 NW 4th Ave
Ocala, FL 34475-2642


OBJECTIVE Seeking Unix and/or Windows systems, network and application architecture / administration position. Offers extensive experience in all areas of network and systems architecture and administration, from installing physical cabling to installation and management of multi-processor high availability clusters in both Windows and Unix environments.


TARGET JOB Target Job Title: Systems Administrator
  Alternate Target Job Title: Systems Architect
  Desired Job Type: Employee, Temporary/Contract/Project
  Desired Status: Full-Time
  Description of my perfect job:
Challenging position as a member of systems architecture or administration team. Opportunity to work with emerging technologies such as VoIP, QoS, policy aware networks, multicast, wireless LANs/WANs and network security.
  Career Level Management (Manager/Director of Staff)
  Date of Availability: Immediately


TARGET COMPANY Company Size: No Preference
  Category: Information Technology
  Description of my ideal company:
A medium to large organization that uses advanced IT and network architecture to solve business problems, which offers opportunity for acquisition of new skills and career advancement.


WORK STATUS US I am authorized to work in this country for any employer.


EXPERIENCE 5/2002 - Present Ronald J. Helzer Ocala, FL
  Independent consultant focusing on Linux based connectivity, security and proactive management solutions.


  11/2000 - 4/2002 Avaya, Inc. Maitland, FL
  Systems Architect
  Key member of “Service Management Technologies” team of Avaya, Inc., a global Fortune 500 company of more than 20,000 employees. SMT is responsible for company-wide Integrated Service Management based on ITIL best practice to meet or exceed Service Level Agreements of Avaya and their customers.

Awarded for contributions to successful spin-off of Avaya, Inc. from Lucent Technologies, Inc.

Developed, built and managed Linux based VPN solution to facilitate telecommuting for members of SMT team.

Additionally, member of teams that investigated feasibility, technical requirements and cost savings of global VoIP deployment and multicast initiatives.

Duties included developing, deploying and providing tier 3/4 support for:

* Maitland NOC composed of two HP9000 L-class HP/UX 11 "MC Service Guard" clusters, two Sun E3500 Solaris application servers, six Dell 2450 Windows 2000 application servers, HP OmniBack and robotic DLT tape array, IP enabled Definity PBX, Spectel conference bridge and Intuity Audix voice systems.

* Maitland LAN for both NOC and over 200 workstation locations, including associated Active Directory domain controllers, web servers, FTP servers, file and print servers, DHCP, DNS, TFTP server and Cajun managed Ethernet switches.

* OpenView and NNM network and application monitoring of both Unix and Windows servers and applications.

* ServiceDesk help desk/trouble ticketing/change management system and associated Oracle database integrated with OpenView monitoring solution.

* VitalNet network utilization measurement, trending and reporting application and associated Microsoft SQL server.

* Global VoIP network infrastructure, including necessary servers.


  6/2000 - 11/2000 Posted Goods, Inc. Vero Beach, FL
  Systems Administrator
  Developed, deployed and managed cost effective high-availability Linux web, database, e-mail and firewall server solutions for B2B, B2C and C2C web portal. Additionally, developed and managed LAN/WAN architecture.


  1/2000 - 6/2000 GoCo-op, Inc. Maitland, FL
  Systems Administrator
  Member of systems administration team for B2B web portal NOC. Responsible for the development, deployment and administration of high availability Windows NT and Windows 2000 based web (IIS), database (Microsoft SQL server 6.5 and 7.0), e-mail servers (Exchange 5.5 and 2000) on IBM Netfinity servers.

Responsibilities also included Internet security (Firewall 1), network security and backup (Veritas NetBackup).

Member of teams responsible for migration to Windows 2000 Active Directory and deployment of Cisco “Call Manager” VoIP solution with voicemail/Exchange integration

Participated in relocation and establishment of new NOC.


  9/1996 - 5/1999 Seabreeze Computers Ocala, FL, US
  Managed all aspects of computer reseller business, working closely with customers to meet their IT requirements with value-oriented custom PC hardware, network and peripheral sales, service and upgrades.

Gained in-depth knowledge of Windows NT through extensive hands-on experience.

Managed technical aspects such as DNS, virtual servers (host header names), server extensions, e-mail integration and security of customers' web sites and servers, primarily IIS.

Designed and installed a three-location TCP/IP wide area network with sites in Miami, Clearwater and Brooksville to enable client’s integrated billing, records management and Internet access. Tasks included obtaining leased lines, installing and configuring routers, hubs and NICs, configuring SCO UnixWare and XENIX servers, installing local area networks and configuring workstations at each location.

Designed, installed and supported LANs for small and medium size businesses.

Provided on-site, telephone and e-mail service and support for a wide variety of hardware and software.


  3/1995 - 9/1996 Binary Sixx Systems Internet Ocala, FL, US
  Business Partner
  Leader of team that successfully produced and executed comprehensive business and marketing plan to launch Binary Sixx Systems, a successful Internet service provider.

Member of team that assembled, configured and managed Linux servers and related hardware and software to provide multi-user dial-up PPP, telnet, HTTP, gopher, POP3, SMTP, NNTP and DNS services.

Responsible for procurement and management of T1 and frame relay leased line services, including associated CSU/DSUs, routers and media converters.

Configured, installed and managed Linux multi-port high-speed modem bank.

Provided telephone, on-line and on-site service / support, primarily assisting users with configuration of modems and client software applications.

Integrated Binary Six System’s Internet services with Celestial Information Network, a multi-node subscription BBS, becoming the largest ISP in Marion County, Fl.

This business went on to merge with Internet Connect Company of Gainesville, Fl. to become Internet Services, Inc. was named to the Florida 100, recognizing the state’s 100 fastest growing private companies for five consecutive years beginning in 1998. The company also made Inc Magazine’s top 500 fastest growing privately held companies of 2000 and ranking 223 in 2001.


  8/1994 - 3/1995 Atlas Computers, Inc. Ocala, FL, US
  PC and Network Technician
  Assisted sales department with preparation of hardware and network quotes to meet customer needs with best-of-breed solutions within budget.

Assembled, configured and installed PCs, including operating system, application, network client and driver software.

Installed and configured Windows for Workgroups and Windows NT networks, including physical cabling (10-Base-2, 10-Base-T), termination, network interface cards and hubs.

Evaluated new hardware and software to determine which products offered the best value. Determined components and configurations used to build house brand systems based on those evaluations, dramatically increasing margin while also improving quality.

Provided in-store, telephone and on-site service and support for house brand, Compaq, IBM and HP. Provided Windows NT support.


  5/1992 - 8/1994 Weisco Computers, Inc. Orlando, FL, US
  PC and Network Technician
  Assembled, configured and installed PCs, including operating system, application, network client and driver software.

Installed and configured Windows for Workgroups, Novell and LANtastic networks, including Novell servers, physical cabling (10-Base-2, 10-Base-T, ARCnet), termination, network interface cards, hubs and print servers.

Developed and implemented system to improve process of loading software onto new PCs. It saved time by automating the procedure and improved quality by eliminating configuration errors.

Responsible for operation and maintenance of in-store Novell server that provided file system images used in the production of PCs.

Provided in-store, telephone, on-line (BBS) and on-site service and support.

Proposed, created and operated technical support BBS.


  1/1991 - 4/1992 Data 2000, Inc. Ocala, FL, US
  Business Partner
  Became a partner by demonstrating excellent technical, customer service and communication skills in a rigorous, fast paced retail environment.

Managed day-to-day operations of retail store, including sales and marketing, vendors and inventory, daily bank transactions, recovery from a break-in and relocating the store to a larger facility.

Prepared quotes for custom personal computer hardware and networks and related software based on unique and challenging customer requirements.

Assembled, configured and installed PC hardware, including operating system, application, network client and driver software.

Earned Certified Novell Salesperson certification

Installed and configured Windows for Workgroups, Novell and LANtastic networks, including physical cabling (10-Base-2), termination, NICs and hubs.

Provided in-store, telephone, on-line (BBS) and on-site service and support.

Operated two-node BBS used for technical support and sales leads.


EDUCATION 5/1990 MCCE US-Florida-Ocala
  High School or equivalent


AFFILIATIONS 10/1988 - Present Sherwood Forest BBS Co-SysOp


SKILLS Skill Name Skill Level Last Used Experience
  PC Service / Repair Expert Currently used 16 years
  TCP/IP and Internet technologies Expert Currently used 7 years
  Ethernet / LAN technology Expert Currently used 12 years
  Linux Administration Intermediate Currently used 7 years
  VoIP technology Intermediate April 2002 3 years
  HP MC ServiceGuard HA Cluster Intermediate April 2002 2 years
  HP/UX 11 Administration Intermediate April 2002 2 years
  VitalNet Network Utilization Trending/Reporting Expert April 2002 2 years


REFERENCES Brian Swango    
  Phone Number: (352) 804-8372
  Email Address:
  Reference Type: Personal


  Mark Whatman Avaya, Inc. Manager, Service Management Technologies
  Phone Number: (407) 659-8900
  Email Address:
  Reference Type: Professional


Highly skilled computer professional with over 10 years experience. Outstanding technical, troubleshooting and problem solving abilities. Learns new skills quickly and easily, enjoys new challenges. Excellent verbal and written communication skills. Works and communicates well with others, team player that takes initiative, self-starter. Innovative and creative, with ability to plan, implement and follow through. Extremely detail oriented.

Systems Administrator, Systems Architect, Cluster, High Availability, MC Service Guard, ISM, IT Service Management (ITSM), IT Infrastructure Library (ITIL), Computerized Maintenance Management System (CMMS), IBM PC, IDE, ATAPI, SCSI, RAID, DLT, DAT, Printer, Modem, Network Card, NIC.

Active Directory, Ethernet, Internet, Intranet, Firewall, NetBEUI, IPX, TCP/IP, DNS, DHCP, WINS, SNMP, IGMP, NTP, LAN, WAN, QoS, ToS, DiffServ, UTP, Hub, Router, Switch, T1, CSU, DSU, ISDN, VoIP, SAN, NAS.

Pocket PC 2003, Windows 2003, Windows XP, Windows 2000, Windows NT, Windows 98, Windows 95, Windows for Workgroups, Windows 3.11, DOS, Red Hat, Mandrake, Gentoo, LINUX, UNIX, HP/UX, Novell, LANtastic.

MS Office, Word, Excel, Access, Outlook, Front Page, Internet Explorer, Netscape Navigator, Communicator, Medware, NetFilter, IPTables, FireHOL, MRTG, NetSaint, Nagios, What's Up Gold, HP OpenView Operations (OVO, OVOW, VPO, VPW), OmniBack, Service Desk, CiscoWorks, VitalNet, Exchange, SQL Server, IIS, Oracle, Toad, Spotlight on SQL Server, Spotlight on Oracle, QIP.